Knowledge Base — Errors and Debugging

Error : You cannot add a DXH Inbound Connection

Applies to Ektron Digital Experience Hub

Summary

This article explains how to fix a problem that prevents you from adding a DXH Inbound Connection, using Ektron version 9.0 or higher on a Windows 2012 server.

Symptoms

  • In the Ektron Workarea, when you try to add a DXH inbound connection, you see an unable to connect to adapter error. When you view the CMS Error Report or the Windows Event Log, you see these details about the error:

     

    Communication error: EKConnector.TestConnection failed: EktronProxy could not login to Ektron: The HTTP request was forbidden with client authentication scheme 'Anonymous'

Solutions

  • On the Ektron Web server, allow access to its external IP address.

    1. On the Ektron Web server, go to IIS.
    2. Under Connections in the left panel, locate the Ektron Web site.
    3. Click IP Address and Domain restrictions. The Add Allow Restriction Rule dialog appears.
    4. Add the external IP address of the Ektron Web server.

    IP Block  

     

     IP Block2

     

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