Support Group Page

This is a group profile for the Team Leads of the Technical Support Group.
  • Customer Portal is live!!!

    7/19/2013 12:12:04 PM

    You've asked for it...  You've read the blogs, the tweets, heard the references during the Office Hours sessions and maybe even discussed it with various Ektron employees....  Well, I am happy to say...

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    LOCKDOWN!

    7/15/2013 12:55:55 PM

    Here are some steps you can take to make your environment more secure.[Update 08/01/2013: We've created a utility that automatically runs through the steps below. You can find the utility here: EkSite...

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    Search Configuration Part 4: The Crawl

    6/28/2013 8:11:45 AM

    I am the Ektron Search Configuration utility. In part 3, I handled the registration of a CMS site with the search server. As the process completed, I asked the search server to perform an initial craw...

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    A Customer Portal!

    6/14/2013 8:44:04 AM

    For the past few months we’ve been developing a customer portal for Ektron customers.  We are now finishing development and planning to launch a beta at the end of the month. For quite some time now y...

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    Roles and Permissions Part 2. Permissions

    6/10/2013 1:29:46 PM

     Permissions regulate which activities CMS users and CMS user groups can perform on content, library items, and content folders.  You give your CMS web masters the ability to perform advanced action...

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    Search Configuration Part 3: Registration

    5/24/2013 6:34:06 AM

    I am the Ektron Search Configuration utility. In part 2, I took a short trip to visit my cousin, the Ektron Windows Service. There, I picked up information about any CMS sites he had previously discov...

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    I lift things up and put them down, Part 2.

    5/21/2013 11:20:33 PM

    OK, so it’s been a few weeks since our last session, it’s now time to give your database a physical examination, open wide!. Now, your database might be in good shape, but don’t let exterior fool you,...

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    Working from the Console

    5/9/2013 2:39:56 PM

    As my last blog post focused on the blog API because of questions we've had on it recently, I figured I'd follow suit here with the creation of a console app. We've been getting cases rather frequentl...

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    Roles and Permissions Part 1

    5/3/2013 9:35:01 AM

    You want to give your CMS users access to what they need to do there job but at the same time you don't want everyone to be an administrator.  We all know that bad things happen when everyone is able...

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