Support Group Page

This is a group profile for the Team Leads of the Technical Support Group.
  • Let's Setup eSync!

    12/21/2012 4:30:43 PM

    Here in Support we get alot of questions concerning the setup of eSync. In order to streamline this process, we'd like to take some time and give you our recommendations on setting up a new sync relat...

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    A Handy Tool - Gathering Troubleshooting Data

    12/11/2012 12:25:05 PM

    We've created a tool that you can run on the server to capture some meaningful information for the support techs to use to troubleshoot and solve your case easier. The tool will be updated from time...

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    Creating Support Tickets

    12/11/2012 12:21:40 PM

    When calling or emailing into support, it’s very important to submit the case with as much information as possible to help us triage your case quickly. This limits the back and forth of getting vers...

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    12/11/2012 12:12:46 PM

    The Support Solutions team is very excited to have the opportunity to better communicate with our customers via a new blog in Ektron’s Expert’s Corner. Our goal is to provide insight and information...

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